When someone stops breathing, the software should already be running.

H18 Platform compresses every second between the emergency call and a volunteer sprinting out the door. Built by Hatzalah, for Hatzalah, in production today, dispatching real emergencies.

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One emergency · Five moments

This is what ninety seconds look like on H18.

A cardiac arrest at 595 Cedar Lane. Fictional details, real system, real timings, real screens.

00:00min · sec

The phone rings. Watch the AI fill the form live.

The moment the emergency line connects, an AI agent transcribes in real time, and the dispatch form reacts as the words are spoken. Complaint, address, caller: each suggestion pops in the instant the caller says it. This is the actual behavior, looping below.

00:23min · sec00:07 → 00:23

The AI already has everything. Sixteen seconds later, dispatched.

While the caller is still talking, the dispatcher's screen is already complete: complaint, observations, address, apartment, caller. One confirmation on the pre-highlighted address, and the call is out the door: keyboard-first, no mouse, no re-typing.

  • Never overwrites what the operator typed
  • Suggests the right complaint — you pick, you confirm
  • Address is ready to go, but a human always confirms it
  • If the call ends early, the suggestions stay
  • Warns you before dispatching outside your coverage
  • Nearby volunteers get a heads-up before the dispatch even exists
  • Supervisors can follow the call live — transcript and audio
00:24min · sec

One second later, twelve phones erupt.

A full-screen alert wakes the device, takes over the lockscreen, and fires a 60-second siren with vibration that cuts through anything: sleep, a movie, a pocket. Nearest first. Equipment first.

  • Priority radius rings everyone close by at once, then orders the rest by ETA
  • Whoever has what the call needs goes first — cardiac gets the AED carriers, other protocols pull their own kit
  • Accept or Reject straight from the push, without opening the app
  • Works on phone, radio and watch — even rugged Android handsets without Google services
01:02min · sec

Help is on the way. The family can watch it arrive.

One tap from the dispatcher sends a private tracking link by WhatsApp or SMS. The caller opens it — no app, no login — and sees volunteers and ambulances moving toward them on a live map, with ETAs. Only what's safe to share: status, address, the team en route. Never patient or caller personal data.

  • Private link the dispatcher shares in one tap
  • Live map of volunteers and ambulances with ETA
  • Sanitized by design — no patient or caller PII on the page
04:51min · sec

On scene. Charted at the patient's side.

On the tablet, the crew opens the ePCR and charts as they work — blood pressure, pulse, glucose, SpO₂, Glasgow, temperature — then medical and nursing evolutions and a hospital handoff with a hand-drawn signature. The dashboard sees every field the moment it's saved.

  • Tablet ficha: patient data, vital signs, medical & nursing evolution
  • Live-synced clinical record: command sees the chart as it's written
  • Printable PDF report and a signed hospital handoff captured on the tablet
After the run · The command deck

Ninety seconds of adrenaline. A permanent record of every decision.

Live KPIs, a keyboard-first operations queue, full incident history with filters, a ⌘K command palette, light and dark, realtime with graceful degradation to polling. The dashboard is where the chapter breathes.

In every pocket

The volunteer app is the quiet half of the system.

One-tap availability with a temporary-pause countdown that syncs across phone and radio. A live map of incidents, teammates, ambulances and coverage areas. An AI Calls tab with live transcripts and permission-gated audio. A “Test my siren” self-dispatch. OTA updates. Background location with heartbeat.

  • Fleet crews get a dedicated vehicle app: plate binding and a five-step journey: Accepted → En route → On scene → At hospital → Finished
  • Force-assign mode for crewed ambulances; live vehicle tracking for everyone else
  • Zello radio integration auto-joins incident channels

Everything a chapter runs on. One platform.

The story above is five moments. Here is the long tail: every capability shipping in production today.

Wave-based dispatch

Nearest first, priority radius, 40-second slots, automatic escalation until the quota fills.

AI call intelligence

Real-time transcription and structuring of the emergency line, straight into the dispatch form.

Command dashboard

KPIs, live queue, real-time map, incident history with filters, ⌘K palette, light/dark.

Lockscreen alerts

Full-screen dispatch alert that wakes the device, with a 60-second siren and vibration.

Accept from the push

Accept or Reject without opening the app; Reject works fully in background.

Equipment-aware

Volunteers carrying the protocol's required equipment, like an AED, get called first.

Fair to volunteers

“Slot filled” is tracked separately from “expired”, so nobody is blamed when others were faster.

Waitlist & re-promotion

When a slot frees, the next volunteer is promoted automatically, with no re-dispatch.

Live incident cockpit

Responders map with queue badges & distance lines, vehicle timeline, dispatch-flow diagram.

Address intelligence

Google-powered autocomplete, draggable pin map, coverage-area soft gate at dispatch time.

Vehicle (VTR) app

Plate binding, five-step journey, force-assign mode, live fleet tracking for everyone.

One-tap availability

Available/paused with countdown; state syncs across phone, tablet and radio handset.

Live AI Calls tab

Active calls, live transcript, audio playback (permission-gated), night-mode chime prefs.

ePCR on scene

Multi-patient charting: vitals, medical & nursing evolutions, smart document masks.

Signed hospital handoff

Receiver's name, license (CRM/COREN) and a hand-drawn signature captured on the phone.

Caller tracking link

One-tap private link: the family watches volunteers and ambulances arrive on a live map — no app, no PII.

Roles & permissions

Admin, dispatcher, doctor, nurse, first responder: fine-grained access to every screen.

Deny-all data model

Clients never touch the database, and realtime channels carry IDs only, never patient data.

Works without Google

Rugged Android radio handsets still get the full dispatch alert with no Google services installed.

Self-test dispatch

“Test my siren” lets every volunteer verify their alert path actually wakes their phone.

Staged rollouts & OTA

Cloud Run + Terraform infra, per-client isolated stacks, over-the-air mobile updates.

Realtime, gracefully

Live everywhere, with automatic degradation to polling when the network gets ugly.

Zello integration

Radio channels auto-join per incident; APK distribution page for radio handsets.

White-label ready

Your name, logo, colors and map region. One platform, many Hatzalahs.

Auditable by design

Frozen responder snapshot at creation; a full timeline of every decision, forever.

Medical data. Treated like it.

This platform carries patient information through the worst minutes of someone's life. The trust model is not a feature. It is the foundation.

Medical data is locked down by default. No client, app or browser ever touches the database directly.
The H18 data access rule

Deny-all row-level security

Clients never touch the database directly. Every read passes through an authorizing server; private realtime channels carry IDs only.

Server-side redaction

Without explicit permission, every digit is masked and phone numbers, transcripts and audio never leave the server. Engineered, not configured.

Role-based access

Admin, dispatcher, doctor, nurse, first responder: each role sees exactly what its duty requires, down to individual fields and actions.

Auditable dispatch

A frozen snapshot of eligible responders at creation, plus a complete timeline of who was called, when, why, and what they answered.

Built by Hatzalah, for Hatzalah.

Not a vendor discovering EMS. A chapter that built its own platform, runs it on real emergencies every day, and white-labels the same stack for sister organizations.

What we ship to you is what we run ourselves.

H18 Hatzala SP Your chapter same stack · own brand · own region
Bring H18 to your chapter
04 · Contact

Your chapter's next call could start seven seconds faster.

Tell us about your organization and we'll walk you through the live system, the same one dispatching real emergencies right now. No decks. Real screens, real calls.

Thank you — we got your request. We'll reply chapter to chapter, usually within a day.