The operating system that powers Hatzalah response.

H18 Platform connects emergency call intake, intelligent dispatch, field response and clinical records in one operational system built for Hatzalah.

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The dispatcher's chair

Sit where the dispatcher sits.

See the H18 workflow across dispatch command, call intake and incident management. Every view operates on the same real-time incident and resource data.

Screen recording

The wall, at night. Queue, live map and unit status board on one surface — the fleet sorted by distance to the selected call, and a vehicle dragged onto a call to dispatch it.

One emergency · Five moments

This is what ninety seconds look like on H18.

00:00min · sec

The phone rings. Watch the AI fill the form live.

H18 transcribes the emergency call in real time and structures the information directly in the dispatch workflow. Complaint, caller and location are presented as operator-reviewed suggestions, reducing duplicate entry without interrupting the call.

00:23min · sec00:07 → 00:23

The AI already has everything. Sixteen seconds later, dispatched.

While the caller is still talking, the dispatcher's screen is already complete: complaint, observations, address, apartment, caller. One confirmation on the pre-highlighted address, and the call is out the door: keyboard-first, no mouse, no re-typing.

  • Never overwrites what the operator typed
  • Suggests the right complaint — you pick, you confirm
  • Or skip the address entirely and dispatch by the name of a place you already know
  • Warns you before dispatching outside your coverage
  • Nearby volunteers get a heads-up before the dispatch even exists
  • Supervisors can follow the call live — transcript and audio
The other call · no address

And the caller who doesn't know where they are.

A highway shoulder. A gated complex with no number. A park at night. Sometimes the address never comes, and “look around — is there a sign?” burns the exact minutes this platform exists to save. So the dispatcher stops asking and sends a link instead: one tap on the caller's phone, and the pin lands on the dispatch form.

  • One tap sends an SMS with a private link — no app, no login, any phone
  • The page keeps sharpening the fix, and the panel says what it is worth in plain words: “close enough to reach the address”, or “only points to the area”
  • Accuracy always shown in metres — never a green tick that means nothing
  • Apply moves the pin, and everyone already on the way gets the new address
Requester location first fix
  • SMS sent14:38:02
  • Delivered14:38:06
  • Link opened14:38:14
  • Location permission granted14:38:19
±420 mOnly points to the areaApply
±8 mClose enough to reach the addressApply

Apply drops the pin on the dispatch form — and pushes the new address to everyone already on the way.

00:24min · sec

One second later, twelve phones erupt.

H18 delivers priority dispatch alerts across the responder's devices, with lockscreen access, vibration and audible notification. Dispatch rules prioritize proximity and the equipment required for each incident.

  • Priority radius rings everyone close by at once, then orders the rest by ETA
  • Whoever has what the call needs goes first — cardiac gets the AED carriers, other protocols pull their own kit
  • Accept or Reject straight from the push, without opening the app
  • Works on phone, radio and watch
01:02min · sec

Help is on the way. The family can watch it arrive.

One tap from the dispatcher sends a private tracking link by WhatsApp or SMS. The caller opens it — no app, no login — and sees volunteers and ambulances moving toward them on a live map, with ETAs. Only what's safe to share: status, address, the team en route. Never patient or caller personal data.

  • Private link the dispatcher shares in one tap
  • Live map of volunteers and ambulances with ETA
04:51min · sec

On scene. Charted at the patient's side.

Crews document patient assessment and care directly in the ePCR. Vital signs, clinical notes and hospital handoff records synchronize with the dashboard as they are saved.

  • Patient record: demographics, assessment, vital signs and clinical notes
  • Live-synced clinical record: command sees the chart as it's written
  • Printable PDF report and a signed hospital handoff captured on the tablet
  • Photograph the patient's document; AI extracts the name, date of birth and document number for confirmation
  • Elevator, basement, no bars: the chart keeps working offline and syncs when the signal returns
The wall · Command & control

Every call, every unit, one screen.

The Operations Console brings the active queue, unit status and live map into one operational view. Dispatchers can assign a vehicle directly from the fleet board while keeping current calls and available resources visible.

Faithful mockup of the console · looping · swipe to pan

Direct vehicle assignment

Assign or call a crew by dragging a vehicle to an incident, or use the keyboard workflow. Eligible targets and assignment options remain explicit before confirmation.

Elapsed time, always visible

Pending incidents display elapsed time and escalate visually by priority. Unassigned calls remain at the top of the queue so critical work cannot be hidden by scrolling.

Multi-screen operations

Run the queue, map and incident detail on one, two or three synchronized displays. Selecting an incident updates every active view while the primary queue remains in place.

Designed for continuous operation

Dense layouts, tabular figures and state-driven color support fast scanning throughout a shift. Keyboard shortcuts provide immediate access to incidents, vehicles and responders.

In every pocket

The responder app keeps every volunteer connected.

One-tap availability with a temporary-pause countdown that syncs across phone and radio. A live map of incidents, teammates, ambulances and coverage areas. An AI Calls tab with live transcripts and permission-gated audio. A “Test my siren” self-dispatch. OTA updates. Background location with heartbeat.

  • Fleet crews get a dedicated vehicle app: plate binding and a five-step journey: Accepted → En route → On scene → At hospital → Finished
  • Force-assign mode for crewed ambulances; live vehicle tracking for everyone else
  • Zello radio integration auto-joins incident channels

Everything a chapter runs on. One platform.

The story above is five moments. Here is the long tail: everything else the platform does.

Wave-based dispatch

Nearest first, priority radius, 40-second slots, automatic escalation until the quota fills.

AI call intelligence

Real-time transcription and structuring of the emergency line, straight into the dispatch form.

Command dashboard

KPIs, live queue, real-time map, incident history with filters, ⌘K palette, light/dark.

Lockscreen alerts

Priority dispatch alerts with lockscreen access, audible notification and vibration.

Accept from the push

Accept or Reject without opening the app; Reject works fully in background.

Equipment-aware

Volunteers carrying the protocol's required equipment, like an AED, get called first.

Fair to volunteers

“Slot filled” is tracked separately from “expired”, so nobody is blamed when others were faster.

Waitlist & re-promotion

When a slot frees, the next volunteer is promoted automatically, with no re-dispatch.

Live incident cockpit

Responders map with queue badges & distance lines, vehicle timeline, dispatch-flow diagram.

Address intelligence

Google-powered autocomplete, draggable pin map, coverage-area soft gate at dispatch time.

Vehicle (VTR) app

Plate binding, five-step journey, force-assign mode, live fleet tracking for everyone.

One-tap availability

Available/paused with countdown; state syncs across phone, tablet and radio handset.

Live AI Calls tab

Active calls, live transcript, audio playback (permission-gated), night-mode chime prefs.

ePCR on scene

Multi-patient charting: vitals, medical & nursing evolutions, smart document masks.

Signed hospital handoff

Receiver's name, license (CRM/COREN) and a hand-drawn signature captured on the phone.

Caller tracking link

One-tap private link: the family watches volunteers and ambulances arrive on a live map — no app, no PII.

Roles & permissions

Admin, dispatcher, doctor, nurse, first responder: fine-grained access to every screen.

Deny-all data model

Clients never touch the database, and realtime channels carry IDs only, never patient data.

Works without Google

Rugged Android radio handsets still get the full dispatch alert with no Google services installed.

Self-test dispatch

“Test my siren” lets every volunteer verify their alert path actually wakes their phone.

Staged rollouts & OTA

Cloud Run + Terraform infra, per-client isolated stacks, over-the-air mobile updates.

Realtime, gracefully

Live everywhere, with automatic degradation to polling when the network gets ugly.

Zello integration

Radio channels auto-join per incident; APK distribution page for radio handsets.

White-label ready

Your name, logo, colors and map region. One platform, many Hatzalahs.

Auditable by design

Frozen responder snapshot at creation; a full timeline of every decision, forever.

Request a location

One tap texts the caller a link. They share GPS from the browser — no app — and the pin lands on the dispatch form.

Patient ID by photo

Photograph the document and the AI reads name, date of birth and document number back for a one-tap confirm.

Checklists

Recurring or on-demand checks for vehicles, volunteers and the dispatch desk, with deadlines and a compliance view.

Supplies & stock

Volunteers request materials from the app; the desk runs the catalogue, batches, expiry dates and picking on a kanban.

Events & calendar

Trainings and events with RSVP, waitlist, invite-only visibility, geofenced check-in and push reminders.

Fleet management

Crew login history, plate binding, manual status changes and archived vehicles — the fleet's whole paper trail.

Built by Hatzalah, for Hatzalah.

Developed within Hatzalah operations and designed for deployment across independent chapters, with each organization receiving its own brand, configuration and isolated infrastructure.

What we ship to you is what we run ourselves.

H18 Your chapter same stack · own brand · own region
Bring H18 to your chapter
04 · Contact

Your chapter's next call could start seven seconds faster.

Tell us about your organization and we'll demonstrate how H18 supports call intake, dispatch, field operations and clinical records.

Thank you — we got your request. We'll reply chapter to chapter, usually within a day.